Sunday, September 20, 2009

Customer service to die for

I love good food, good drinks, fast cars, photography and New York City. I've been an Apple fanboy my entire life and worked on Final Cut Pro for 6 years.

You should follow me on twitter here.

I’m a cofounder at Posterous.




Sachin Agarwal's profile »


So, I've been using posterous for a few months now, and loving it. I especially love the posterous bookmarklet that I can use to grab content from any web page, and blog about it here.

One thing I DON'T like is that, when I use the bookmarklet, I don't have access to any HTML controls (e.g., to embed hyperlinks). So I used the feedback option on the site to make that suggestion.

I got a response back from Sachin, the founder of the company, in less than 20 minutes indicating that he liked my idea, and would add it to the queue to be evaluated.

I know that personal service like that isn't always possible, and its probably not terribly scalable. but it sure as heck is nice when you can get it.

Thanks, Sachin, for the motivation to keep my customer service top-notch.

Posted via web from chimoose's posterous

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