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Wednesday, April 29, 2009

Dell Customer Service Update


Remember when I posted about my disappointment in Dell's customer service? I was pretty sure that I was going to hear back from someone there right away. But I didn't, so I forgot about it.

But then, a couple of weeks later, BAM! I had messages on twitter from the famous @richardatdell and one of his honchos, @rich_at_dell. They were real, live, personal, non-form-letter messages indicating that they'd read my blog post and wanted to see how they could help. I have to admit that I'm impressed.

If you'll remember, I was in the middle of trying to resolve a technical issue when my warranty ran out . . . so I'm hoping that my warranty will be "extended" for long enough to finish solving the problem.

Stay tuned for the exciting conclusion!

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