Wednesday, April 29, 2009
Dell Customer Service Update
Remember when I posted about my disappointment in Dell's customer service? I was pretty sure that I was going to hear back from someone there right away. But I didn't, so I forgot about it.
But then, a couple of weeks later, BAM! I had messages on twitter from the famous @richardatdell and one of his honchos, @rich_at_dell. They were real, live, personal, non-form-letter messages indicating that they'd read my blog post and wanted to see how they could help. I have to admit that I'm impressed.
If you'll remember, I was in the middle of trying to resolve a technical issue when my warranty ran out . . . so I'm hoping that my warranty will be "extended" for long enough to finish solving the problem.
Stay tuned for the exciting conclusion!